Refund Policy

Petra Nails Education is operated by Petra Nagy trading as Petra Nails Education.

15 Lindisfarne Avenue
Ellesmere Port
CH65 9JF
United Kingdom

Email: petra@petranailseducation.co.uk
Telephone / WhatsApp: +44 7435 047429

This Refund Policy applies across Petra Nails Education, including professional education, online education, mentoring, luxury nail appointments, products, kits and equipment.

Refund eligibility depends on what was purchased, when cancellation is requested, what has already been supplied, any applicable statutory cancellation rights, and any reasonable direct costs or losses caused by cancellation. We do not operate a blanket “no refunds” policy.

Nothing in this Policy removes statutory consumer rights. A refund or other remedy may be due where goods are faulty, misdescribed or otherwise fail to meet legal requirements, or where a service is not provided with the standard required by consumer law.

Those rights are separate from an ordinary change-of-mind cancellation.

The standard Beginner Course training fee is £649.00. It is allocated across the five practical training days at £129.80 per day. The separate Final Assessment & Certification day is included at no additional charge.

Products, kits and equipment are treated separately from the £649 training service where appropriate.

The £150 booking deposit forms part of the total package price. It is not an extra fee and is not automatically non-refundable in every circumstance.

Where a cancellation occurs after any applicable statutory cancellation period, an amount may be retained only where and to the extent that doing so is fair and lawful, taking account of reasonable direct costs or losses caused by cancellation and reasonable steps available to reduce those losses.

The remaining balance is due no later than 48 hours before the scheduled start time of the first training day. Failure to pay by the deadline may result in the booking being placed on hold while Petra contacts the student about available options.

The payment deadline does not itself make the entire balance automatically non-refundable.

Where a qualifying service contract is made at a distance, a statutory 14-day cancellation period may apply, subject to the applicable rules and exceptions.

If a valid statutory cancellation is exercised before any service begins and no lawful deduction applies, payments will be refunded as required by law.

If a customer expressly asks for a service to begin before the end of an applicable statutory cancellation period, and the legal requirements are met, a proportionate amount may be payable for service already supplied if the customer later cancels.

Any course-day allocation used by Petra Nails Education does not override a statutory calculation required by law.

Training days already provided will not normally be refunded merely because a student later decides not to continue, subject to statutory rights and any failure by Petra to provide the service as agreed.

Refunds for advanced and other practical education will be assessed using the price and structure confirmed for that course, together with applicable statutory rights, the value of training already supplied, and any reasonable direct costs or losses caused by cancellation.

If a course has its own clearly stated payment schedule or deposit, that information will be considered together with this Policy.

Online programmes may contain both digital content and services. Different refund and cancellation rules can apply to each component.

Where qualifying digital content is supplied immediately after the customer has given the legally required express consent and acknowledgement, the statutory right to cancel that digital content may be lost once supply begins. Where the required consent or acknowledgement has not been obtained, statutory rights remain unaffected.

A live service element that has not yet been provided is considered separately where appropriate.

The Japanese Manicure Online Certification Programme is currently advertised at £120. Refund treatment depends on what elements have already been supplied, including any digital content access, live service or assessment element, and on the customer's applicable statutory rights.

Failure to complete case studies, attend an assessment or satisfy certification requirements does not by itself create a right to a refund where the purchased training has been properly supplied.

Refunds for mentoring or consultations depend on the notice provided, any applicable statutory rights, whether the session has started or been completed, and any reasonable direct loss caused by cancellation.

Where Petra agrees to reschedule, payments may be transferred to the replacement date instead of refunded.

A £10 new-client appointment deposit is applied to the final nail-service total.

• 48 hours or more notice: the deposit may be transferred or refunded.
• Less than 48 hours notice: the deposit will normally be retained to reflect the reserved appointment time and resulting loss, subject to fairness and statutory rights.
• No-show: the deposit will normally be retained, subject to fairness and statutory rights.
• Petra cancels: if no suitable replacement is agreed, the deposit will be refunded.

If a nail service is not provided with reasonable care and skill or otherwise fails to meet applicable consumer-law requirements, the customer's statutory remedies are not limited by the ordinary 48-hour cancellation policy.

Depending on the circumstances, an appropriate remedy may include repeat performance or a price reduction where the law provides for it.

For qualifying goods bought online, by mail or by telephone, customers generally have a limited statutory period to cancel even if the goods are not faulty. Where the right applies, the customer should notify Petra within the applicable period and return the goods within the required return period.

Refunds for qualifying returned goods will include the amount required by law, including standard delivery costs where applicable. The customer may be responsible for return costs where the law and pre-contract information permit.

Statutory exceptions can apply to certain goods, including personalised goods and sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

This exception will only be relied upon where it genuinely applies to the particular product and circumstances. It does not remove rights relating to faulty or non-conforming goods.

If a product is faulty, not as described or otherwise fails to meet applicable legal requirements, contact Petra promptly. Statutory rights relating to repair, replacement, rejection or refund remain unaffected.

Proof of purchase may be requested where reasonably necessary.

For the Beginner Course Flexible Option, Must-Have products and any optional items actively selected by the student form part of the package price. Optional extras will not be included without the student's agreement.

If physical goods have already been supplied, their treatment following cancellation is considered separately from the training service under the rules for goods.

If Petra has incurred a genuine, non-recoverable cost for products specifically ordered because of a customer's confirmed booking, that may be relevant to a post-cancellation loss assessment where the law permits. We will take reasonable steps to reduce loss, including using or reselling suitable goods where reasonably possible.

This section does not override statutory cancellation rights for goods or services.

If Petra cancels a service entirely and no suitable alternative is agreed, the customer will receive any refund required for the unprovided service. A deposit will not be retained merely because it was called a deposit.

For a partly completed multi-day course, the normal approach is to rearrange outstanding training. If that cannot reasonably be done, the unprovided part will be assessed for refund.

Where a refund is due, Petra Nails Education will process it without undue delay and within any statutory deadline that applies to the transaction.

Refunds will normally be made to the original payment method where reasonably possible. Bank or payment-provider processing times are outside Petra Nails Education's direct control after the refund has been submitted.

A genuine promotional or discounted price does not remove statutory rights. Where a refund is due, it is calculated by reference to the amount actually paid and the relevant service or goods supplied, subject to applicable law.

If you believe a payment or refund is incorrect, please contact Petra first so the issue can be investigated. This does not remove any right you may have to contact your card issuer or payment provider.

We may provide accurate booking, payment and service records to a payment provider where reasonably necessary to respond to a payment dispute.

Email petra@petranailseducation.co.uk with your name, booking or order, date, amount paid and a short explanation of the refund requested.

You do not need to provide unnecessary sensitive medical information. We may ask for reasonable information needed to identify the transaction or understand the request.

You do not have to use this exact wording if you clearly communicate your decision to cancel.

This Refund Policy should be read together with our Terms & Conditions and Cancellation Policy. Statutory consumer rights take priority where they cannot lawfully be excluded or restricted.

We may update this Policy when our services, business practices or applicable law change. The version relevant to a transaction will normally be the version made available when the contract was entered into.

Petra Nails Education is operated by Petra Nagy trading as Petra Nails Education.

15 Lindisfarne Avenue
Ellesmere Port
CH65 9JF
United Kingdom

Email: petra@petranailseducation.co.uk
Telephone / WhatsApp: +44 7435 047429